Sales terms and conditions

SALES CONDITIONS

The following General Terms of Sale govern the offer and sale, together with the Terms of Use and the Privacy Statement, on the website www.marzodd.com

These General Terms of Sale are drawn up in accordance with the legislative forecasts of the Italian Civil Code, the D.lgs. N. 70/2014 on the services of the information and e-commerce society, the Code of Consumption and which govern the supply and sale of products through the website marzodd.com

SCOPE

The General Terms of Sale apply and govern all sales contracts concluded through the Seller’s Site, as identified above.

The General Terms of Sale may be changed and each User is required to consult them before making any purchase. It is your charge to verify the General Terms of Sale before submitting the order.

The General Terms of Sale apply regardless of your nationality, provided that the delivery of the products must take place in one of the countries for which the Site provides for the online sales service that that country corresponds to that of registration of the User.

The purchase of products on the Site is exclusively reserved for individuals who act as consumers and who are older than 18 years.

A consumer is defined as any individual who acts for purposes unrelated to the commercial, entrepreneurial, artisanal and professional activities that may be carried out.

CONCLUSION OF THE CONTRACT

These General Sales Terms are an integral and essential part of the sales agreement between the Seller and the User. The electronic submission of the order by the User implies total knowledge and full acceptance of these General Terms of Sale, Use and Privacy Statement.

If you do not agree with one or more terms contained in these General Terms of Sale, please refrain from making purchases on the Site.

In order to purchase one or more products online, you must pre-register on the Site, providing the Seller, in accordance with the provisions regarding the protection of personal data, with all the necessary data to allow the latter to comply with the orders submitted.

In order to conclude your purchase agreement, you will have to submit your order following the procedure recalled on the Site. The electronic submission of the order makes it up to you to pay the price indicated.

To perfect the purchase, you must confirm the payment of the price of the products placed in the cart. Orders that do not post the corresponding transaction are automatically canceled.

When you place an order, you will receive an e-mail that contains the confirmation of the receipt of the order and the summary of the order: this communication will not constitute automatic acceptance of the order.

The Seller reserves the right to reject orders that are incomplete and incorrect, or users with whom a dispute is in progress regarding the payment of a previous order.

In such a situation, you will receive by e-mail the rejection of the specifically reasoned order.

If the products presented on the Site are no longer available at the time of the last access to the Site or from the submission of the order, it will be the care of the Seller to communicate to the User, within 5 days from the day after the day after the order is transmitted, the unavailability of the product ordered. In the event of payment, the Seller will refund the price without being required to pay further compensation.

The order form contains a reference to these General Terms of Sale and Privacy Statement, as well as a summary of the essential characteristics of each ordered product and its price, accepted means of payment and the delivery methods of the purchased products, shipping costs, conditions for the exercise of the right of withdrawal and the methods and timing of return of purchased products.

PRODUCT FEATURES

The products placed for sale through the Site are wine and extra virgin olive oil present in the online catalog at the time of the order.

The product catalog can be updated and modified periodically so a product is not guaranteed to remain among those available online.

Each product is presented by a description card where all the essential features are shown; the images and colors of the products offered for sale may not exactly correspond to the real ones due to the settings of the computer systems used by the User for the display of the Site. The images of the products must, therefore, be intended as indicative and save normal tolerances of use.

SALE PRICES

All sales prices of the products listed on the Site include VAT, if applicable because of the country of shipment of the products and any other tax possibly applicable to the sale.

Product prices may be subject to updates and changes. You must ascertain the final sale price before submitting the order. The obvious material error reported in the price on the Site with respect to the commonly known price of the chosen product involves the seller’s ability not to confirm the shipment and proceed with the immediate refund of the value of the purchase paid by the User without any exceptions.

HOW TO PAY

For the payment of the price of the products and their shipping and delivery costs, if provided, you can follow one of the methods indicated in the order form.

In the case of payment by credit card, the payment process will take place via a secure connection directly linked to the bank that owns the online payment service to which third parties cannot access it. In particular, financial information (e.g. credit/debit card number, expiration date) will be forwarded via encrypted protocol, which provides the relevant electronic payment services remotely, without any third parties having access to it. This information will never be used and/or stored in any format (including electronic information) by the Seller.

The order amount will be charged at the time of the order, except for your right to have your amount credited if you default by the Seller or fail to execute the contract for any reason.

You are solely responsible for the data you enter, so you guarantee that you only use credit/debit cards of which you have legitimate availability.

DELIVERY MODE

The products are delivered, through contracted couriers, directly to the User at the shipping address specified in the order.

By filling in the registration procedure necessary to activate the process for the execution of this contract and further communications, you authorize the Seller to communicate the master data to the couriers and/or trusted shippers used for the delivery of the purchased products in order to allow the necessary procedures for their delivery.

The Seller will do all possible to fulfill the order sent within 3 working days and in any case no more than 30 days from the day after the day the User submitted the order.

Delivery times include only working days and do not include holidays.

The Site allows you to request the delivery of the products ordered to an address other than your own, provided that it is included in the country of residence of the User indicated during payment; in any case it is the user’s burden to indicate all the necessary references to the success of the delivery.

It is never possible to pick up products purchased through the Site directly at the Seller’s warehouse or physical store.

The expected shipping costs and types may vary depending on the country and the shipping methods chosen by the User.

These costs and any additional costs are borne by you. The relevant amount will be expressly and separately indicated in the order summary, before the User proceeds to the transmission of the same, as well as in the order confirmation email.

You can always check the status of your order through the appropriate link by entering your order number or through your personal area.

The order must be made directly from the site of the country where it will be delivered. Orders placed from the Site of a country other than the destination country, or to an address not accepted by the courier will be automatically deleted.

RECIPIENT’S ABSENCE

Both in Italy and abroad, the delivery procedure stipulates that, in the case of the absence of the recipient at the time of the courier’s access, the person in charge will leave a notice, in order to further refine the shipment, in which the contact details to be contacted to agree the second delivery will be indicated. In the event of a non-agreement for the second delivery, the package will remain in storage at the courier’s warehouse and it will be your responsibility to collect.

In the event of non-collection within 4 days the package will be returned to the Seller. In this case, the contract must be terminated under art. 1456 c.c., with the Seller’s communication sent by e-mail to the User and therefore the order will be canceled.

USER OBLIGATIONS

Underage persons are severely prohibited from entering into an order at the Site.

The data entered during the purchase must be exclusively your own real personal data and not third-party data, or fantasy. The Seller reserves the right to legally prosecute any violation and abuse, in the interests and for the protection of all consumers.

You have the Seller not responsible for the issuance of incorrect tax documents due to errors related to the data provided by you, being the only one responsible for the correct entry.

When you receive the products, you are required to verify that you are compliant with the order. In particular, you should pay attention to the correspondence between the number of packages indicated on the carrier letter and those delivered and the integrity of the package.

Any anomalies (e.g. tampering, damage) must be specified in writing directly in the courier’s transport slip and the User must refuse delivery.

At the same time, you are required to report the fact to the Seller’s Customer Service through the appropriate link.

If you agree to the delivery of tampered, damaged products, you will fall from the legal guarantee of product compliance.

Responsibility

The Seller takes no responsibility for the disruptions attributable due to force majeure such as, but not limited to, accidents, explosions, fires, strikes, earthquakes and other events that prevent all or part of the disruptions, from executing the contract at the agreed time.

The Seller will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract for the above cases, having the customer entitled only to the return of the price paid.

Similarly, the Seller is not responsible for any fraudulent and unlawful use that may be made by third parties, credit cards, checks and other means of payment, at the time of payment of the products. The Seller, in fact, at no point in the purchase procedure is able to know the credit card number of the User who, by opening a secure connection, is transmitted directly to the bank service provider.

RIGHT OF WITHDRAWAL

You may exercise your right to withdraw and return the product received, without any penalty and without specifying the reason, in accordance with the terms and methods below.

In order to exercise this right, the customer will have to send a communication to Marzodd Collection within 14 business days of the date of delivery of the goods through customer service, “contact us” section on the site.

Note: Customers who purchase with VAT number cannot exercise their right to withdraw.

Products must be returned intact, undamaged and provided with any seals that are part of the products; products that are returned incomplete, ruined, damaged, deteriorated will not be refunded.

The products you intend to make must be delivered to the shipper within 7 days from the notice of the User to the Seller of his willingness to withdraw from the contract.

The costs of returning or changing products are paid (10th in Italy / Foreign to be defined with the customer).

The shipment, until arrival in our warehouse, is under the complete responsibility of the customer.

Marzodd Collection does not respond in any way for damage or theft/loss of goods returned with uninsured shipments.

After the return of the products, the Seller will carry out the necessary investigations relating to the compliance of the products to the conditions and the terms indicated.

If the right of withdrawal is properly exercised, the Seller will reimburse any sums already collected by the User for the purchase of the products, excluding the costs of the shipment and any marking costs

Whatever payment method you use, the refund is triggered by the Seller as quickly as possible and in any case within 14 days of the date the Seller became aware of the exercise of the right of withdrawal, after verification of the correct execution of the same and verification of the returned products.

The Seller makes the refund using the same means of payment used by the User to purchase the returned products, even if a virtual and/or disposable credit card has been used. The Seller will not be able to make a refund on a credit card other than the one used for the purchase, except if the card has expired in the meantime or has been stolen: in this case the User can contact Customer Service through the appropriate section on the “Contact Us” website, to agree on the most appropriate means of refund.

COMPLIANCE GUARANTEE

According to the law, the Seller has an obligation to deliver goods to you that comply with the sales agreement and the Seller is responsible for any defects in compliance with existing products at the time of delivery or occur within two years of delivery.

For the purposes of the validity of the guarantee that precedes you must report to the Seller the defect of compliance within two months of the discovery, subject to termination, by contacting customer service by special link. The complaint should contain the accurate and complete description of the disputed defects and defects.

Customer Service will notify you of instructions for the return of the defective product that will occur at the Seller’s expense.

You will be entitled to request the termination of the contract and the return of what you paid or, alternatively, the replacement of the product. 

In any case, compliance defects resulting from accidental damage or the liability of the User for use that does not comply with the intended use of the product are excluded from the legal guarantee.

APPLICABLE LAW

Any dispute relating to the application, enforcement, interpretation and violation of the sales contracts entered into through the Site is subject to Italian law. The application of the United Nations Convention on International Goods Sales Contracts is expressly excluded.

In any case, the rights, if any, attributed to the Consumer by statutory provisions in the state of the consumer’s residence or residence will be saved.

EDITS AND UPDATES

The Seller reserves the right to modify the Site, policies and these General Terms of Sale at any time to offer new products or services, that is, to comply with legal or regulatory regulations. The User who accesses the Site and submits an order will adhere to the policies and terms of the General Terms of Sale from time to time at the time of the order will be made, unless any changes are retroactively effective under applicable law. If one of these forecasts is deemed invalid, null or unenforceable, this condition will not affect the validity and effectiveness of the other forecasts.

CUSTOMER SERVICE AND COMMUNICATIONS

You will be able to request any information through customer service by sending an e-mail to info@marzodd.com, by contacting the following address: “39 3406718861”, or by filling in the appropriate form in the “Contact Us” section.