Reimbursement policy 

You may exercise your right to withdraw and return the product received,without any penalty and without specifying the reason, in accordance with the terms and methods below.

In order to exercise this right, the customer must send a communication to Marzodd Collection within 7 days of the date of delivery of the goods through the customer service, “Contacts” section on the site.

Note: Customers who purchase with VAT number cannot exercise their right to withdraw.

Products must be returned intact, undamaged and any other seals that are part of them; products that are returned ruined, damaged, deteriorated, will not be refunded.

The products you intend to make must be shipped using a method you choose delivered to the shipper within 7 days of your communication to the Seller of your willingness to withdraw from the contract. 7 DAYS, if the products will NOT be delivered courier THE REQUEST OF RESO VERRÀ’ RESSIGNED NULL.

The return costs for final return are paid (10th in Italy / Foreign to be   defined with the customer) and will be withheld from the final refund.

The shipment, until arrival in our warehouse, is under the complete responsibility of the customer.

Marzodd Collection does not respond in any way for damage or theft/loss of goods returned with uninsured shipments.

After the return of the products, the Seller will carry out the necessary investigations relating to the compliance of the products to the conditions and the terms indicated.

If the right of withdrawal is properly exercised, the Seller will reimburse any sums already collected by the User for the purchase of the products, excluding the costs of the shipment and any marking costs

Whatever payment method you use, the refund is triggered by the Seller as quickly as possible and in any case within 14 days of the date the Seller became aware of the exercise of the right of withdrawal, after verification of the correct execution of the same and verification of the returned products.

The Seller makes the refund using the same means of payment used by the User to purchase the returned products, even if a virtual and/or disposable credit card has been used. The Seller will not be able to make a refund on a credit card other than the one used for the purchase, except if the card has expired in the meantime or has been stolen: in this case the User can contact Customer Service through the appropriate section on the “Contact Us” website, to agree on the most appropriate means of refund.

CUSTOMER SERVICE AND COMMUNICATIONS

You will be able to request any information through customer service by sending an email to info@marzodd.com, by contacting the following address: “39 3406718861 (Monday to Friday 9am to 6pm) or by filling in the appropriate form in the “Contacts” section.